Reach Out to Our Team
Contact our Member Solutions Team for any of your Banking or Service needs.
Call us
If you have any questions or would like to learn more about our services.
Monday to Saturday, 9am to 6pm(MST) - 8am to 5pm(PST).
Email us
For any inquiries or to provide feedback on your experience, send us an email.
Lost or Stolen Card
MEMBER CARD®
Call your Branch or Technical Support.
CREDIT CARD
Call the number below.
After Hours Technical Assistance
North America - 24/7
Get help with a lost or stolen Member Card, ATM and online banking issues.
Branch & ATM Locations
Please note that our Insurance and Wealth Management offices operate different hours than our branches.
Scroll down for more information on those offices and their current hours.
Commercial Banking
Hours
Tue–Thu: 9:30 am to 4:30 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 3:00 pm
Learn More
Phone: 1.866.960.6666
Fax: 250.426.0879
Mailing Address:
920 Baker Street
Cranbrook, BC
V1C 1A5
Cranbrook Branch
Branch Hours
Tue–Thu: 9:30 am to 4:30 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 3:00 pm
Learn More
Phone: 1.866.960.6666
Fax: 250.426.7370
Mailing Address:
920 Baker Street
Cranbrook, BC
V1C 1A5
Castlegar Branch
Branch Hours
Tue–Thu: 9:30 am to 4:30 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 3:00 pm
Learn More
Phone: 1.866.960.6666
Fax: 250.365.2913
Mailing Address:
Unit #100-630-17th Street
Castlegar, BC
V1N 4G7
Elkford Branch
Branch Hours
Tue – Thu: 10:00am to 3:00pm
Fri: 10:00am to 4:00pm
Learn More
Phone: 1.866.960.6666
Fax: 250.865.7537
Mailing Address:
814 Michel Road
PO Box 189
Elkford, BC
V0B 1H0
Fernie Branch
Branch Hours
Tue–Thu: 10:00 am to 4:00 pm
Fri: 10:00 am to 5:00 pm
Sat: 10:00 am to 2:00 pm
Learn More
Phone: 1.866.960.6666
Fax: 250.423.9223
Mailing Address:
1601 9th Avenue
PO Box 1440
Fernie, BC
V0B 1M0
Sparwood Branch
Branch Hours
Mon – Fri: 10:00 am to 4:00 pm
Learn More
Phone: 1.866.960.6666
Fax: 250.425.0047
Mailing Address:
124 Aspen Drive
PO Box 1030
Sparwood, BC
V0B 2G0
West Boundary Branch
Branch Hours
Tue–Thu: 9:30 am to 4:30 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 2:30 pm
Learn More
Phone: 1.866.960.6666
Fax: 250.445.9902
Mailing Address:
256 S Copper
PO Box 76
Greenwood, BC
V0H 1J0
Slocan Valley Branch
Branch Hours
Tue–Thu: 9:30 am to 4:30 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 2:30 pm
Learn More
Phone: 1.866.960.6666
Fax: 250.226.7351
Mailing Address:
3014 Hwy 6
PO Box 39
Slocan Park, BC
V0G 2E0
Our Partners
Our focus is on helping our members and communities thrive, so we’ve partnered with industry-leading organizations to enhance how we support you.
HG Insurance
Any of your insurance needs met, anywhere in the West Kootenay and Boundary regions.
Growth Financial
Our local experts in the West Kootenay and Boundary regions can get you the advice you deserve!
Kootenay Insurance Services
Their local experts will help you put together a personalized insurance plan to protect what matters.
StellerVista MoneyWorks
Our local experts will get you the financial planning advice you need, anywhere in the East Kootenays, or BC in general.
Get in Touch
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